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SolarWinds Knowledge Base

SolarWinds shows my device vendor as "Unknown". How do I get SolarWinds Orion to recognize my device and device vendor?

Follow the steps below to request the addition of your device vendor to the SolarWinds Orion SWNetPerfMon.cfg database:

  1. Navigate to www.thwack.com, and then log in.
    Note: If you do not have a thwack account, it is easy to sign up. Navigate to www.thwack.com, and then click Not A Member? Sign Up Now!
  2. Navigate to the "Tell Us Your Unknown Devices" thread by copying and pasting the following URL:
  3. Add your vendor, device, and any vendor- or device-specific OIDs or MIBs to the thread.

This thread is reviewed frequently and new OIDs/MIBs are added to the SolarWinds MIB.

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Article Details

Last Updated
1st of August, 2013

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