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SolarWinds Knowledge Base

Reverting from Cat Tools Professional to the Free Edition.

Issue: You get a message similar to the following when trying to revert from the Professional Edition of Cat Tools to the Free Edition:

Warning! Your current software maintenance plan is not valid for this version. Please purchase a software maintenance plan extension, or install an older version. If you have new license details, press OK to enter them now.

Note: If you download a trial version of Cat Tools and decide not to buy a license, it will revert back to the free version in 30 days. If you have a licensed version, you can continue running it without renewing maintenance, if you so choose.

Resolution: The following steps are user-submitted and SolarWinds is not responsible for the impact they may have on your system.

To completely remove all remnants of the Professional Edition, take the following steps:
  1. Download Regshot in order to compare registry entries. Regshot will take various snapshots of your registry.
  2. Uninstall Cat Tools and run Regshot for the first time (1st snapshot of registry).
  3. Install Cat Tools.
  4. Run Regshot for the second time (2nd snapshot of registry).
  5. Compare the results and differences and then look under the Values Modified section of the generated .txt file.

Below are registry keys that needed to be deleted on a particular system. These may be different on every system. Be careful! Back up your registry before modifying it.

HKLM\SOFTWARE\Classes\CLSID\{CC282932-4E4C-2A83-4DF2-58AB67A7E0F5}
HKLM\SOFTWARE\Licenses\{IAC1C576AD1B2D62D}
HKLM\SOFTWARE\Licenses\{0AC1C576AD1B2D62D}
HKEY_LOCAL_MACHINE\SOFTWARE\Kiwi Enterprises




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Article Details

Last Updated
24th of June, 2011

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