I installed the Orion NCM integration component on my Orion NPM additional web console, but I cannot see any NCM data. How do I fix this?
The Orion NCM integration component encrypts your sensitive data with a security certificate stored on the original Orion NPM server. To grant the additional web console access to this encrypted data:
- Export the Orion NCM Integration Engine certificate file from the Orion NPM server.
- Import the certificate file to the Orion NPM additional web console.
- (Windows Server 2003) Grant the ASPNET and NETWORK SERVICE objects read, write, and execute permissions to the imported certificate file.
- (Windows Server 2008) Grant NETWORK SERVICE read, write, and execute permissions to the imported certificate file.
Export the Orion NCM Integration Engine certificate from the Orion NPM server.
- On the Start Menu, click Run, type
MMC, and then click OK.
- On the File menu, click Add/Remove Snapin, and then click Add.
- Select Certificates, and then click Add.
- Select Computer account, and then click Next.
- Select Local computer, and then click Finish.
- Click Close.
- Click OK.
- Expand the Certificates (Local Computer) group.
- Expand the Personal group.
- Expand the Certificates group.
- Right-click Orion NCM Integration Engine, point to All Tasks on the shortcut menu, and then click Export.
- Click Next in the Certificate Export Wizard.
- Select Yes, export the private key, click Next, and then click Next again.
- Type and confirm a password for this private key, and then click Next.
- Specify the file name to which you want to save the certificate, click Next, and then click Finish—the certificate is saved with a .pfx file name extension.
Import the certificate file to the Orion NPM additional web console.
- Copy the .pfx certificate file to the computer running the Orion NPM additional web console.
- On the Start Menu, click Run, type
MMC, and then click OK.
- On the File menu, click Add/Remove Snapin, and then click Add.
- Select Certificates, and then click Add.
- Select Computer account, and then click Next.
- Select Local computer, and then click Finish.
- Click Close.
- Click OK.
- Expand the Certificates (Local Computer) group.
- Expand the Personal group.
- Expand the Certificates group.
- If there is an Orion NCM Integration Engine item in the list, right-click Orion NCM Integration Engine, and then click Delete on the shortcut menu.
- Right-click the Certificates—Personal—Certificates node, point to All Tasks in the shortcut menu, and then click Import.
- Click Next in the Certificate Import Wizard.
- Specify the .pfx certificate file you copied to the server, and then click Next.
- Enter the password for the private key, check Mark this key as exportable, and then click Next.
- Select Place all certificates in the following store, and then select Personal as the Certificate Store.
- Click Next, and then click Finish.
(Windows Server 2003) Grant the ASPNET and NETWORK SERVICE objects read, write, and execute permissions to the imported certificate file.
- In Windows Explorer, navigate to the folder
C:\Documents and Settings\All Users\Application Data\Microsoft\Crypto\RSA\MachineKeys.
- Click View on the Windows Explorer menu, and then select Details.
- Right-click the file with the most recent Date Modified time, and then select Properties.
- Click the Security tab.
- Click Add.
- Type
ASPNET in the Enter the object names to select field, and then click OK.
- Select ASPN.NET Machine Account.
- Check Allow for Read & Execute, Read, and Write.
- Click Add.
- Type
NETWORK SERVICE in the Enter the object names to select field, and then click OK.
- Select NETWORK SERVICE.
- Check Allow for Read & Execute, Read, and Write.
- Click OK.
- Run the SolarWinds Configuration Wizard.
(Windows Server 2008) Grant the NETWORK SERVICE object read, write, and execute permissions to the imported certificate file.
- In Windows Explorer, right click the folder
C:\Users.
- Click Properties.
- Click Edit under Group or user names, then click Continue.
- Click Add.
- Type NETWORK SERVICE in the Enter the object names to select box.
- Click OK.
- Click NETWORK SERVICE in the Group or user names list.
- Click Read & Execute, Read, and Write, then click Apply.
- Click OK.
- Run the SolarWinds Configuration Wizard.
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