SolarWinds Knowledge Base

The Configuration Wizard is reporting this error because the SQL account you have assigned to your Orion installation has not been configured with apppropriate permissions to access your Orion database. You must create a new SQL account with required permissions for your Orion installation, as indicated in the following procedure.

Note: To create a new SQL account, you must have access to the following:

• Microsoft SQL Server Management Studio on the SQL Server hosting your Orion database.
• sa credentials to the SQL Server hosting your your Orion database.

To create a new SQL account with required permissions for your Orion database:

1. Using sa credentials, log in to SQL Server Management Studio on the SQL Server hosting your Orion database (Start > All Programs > Microsoft SQL Server > SQL Server Management Studio).
2. Click + to expand Security > Logins.
3. Delete all existing SolarWinds Orion database accounts, as follows:
   Warning:You must be logged-in as the sa user. Do not delete the sa user.
   1. Right-click the account name, and then click Delete.
   2. Confirm that the account to be deleted is highlighted, and then click OK.
   3. Click OK to accept the user deletion warning.
4. Create a new user, as follows:
   
   1. Right-click Logins, and then select New Login.
   2. Click General in the Select a page pane on the left.
   3. Provide an appropriate Login name.
   4. Select SQL Server authentication.
   5. Enter and confirm an appropriate Password
      Note: The password provided must meet at least three of the following criteria:
      
      • Contains at least one uppercase letter.
      • Contains at least one lowercase letter.
      • Contains at least one number.
      • Contains at least one non-alphanumeric character, e.g., #, %, or ^.
   6. Confirm that Enforce Password Policy is cleared.
   7. In the Default database field, select your Orion database.
      Note: The default Orion database name is NetPerfMon.
   8. Click Server Roles in the Select a page pane on the left.
   9. Confirm that both public and sysadmin are checked.
   10. Click User Mapping in the Select a page pane on the left.
   11. Check your Orion database.
       Note: The default Orion database name is NetPerfMon.
   12. In the corresponding Default Schema field, click Browse (...), enter dbo
   13. Click Check Names, and then click OK.
   14. On the Login - New window, click OK.
5. To verify the new user, click + to expand Databases > OrionDatabaseName > Security > Users.. Your newly created user should display in the Users list.
   Note: If your newly created user does not display in the Users list, the account you used to initially log in to the SQL Server Management Studio does not have permission to create database accounts.

This article applies to:
Orion Network Performance Monitor version 9.5.1 and higher