Why is the SolarWinds Information Service (SWIS) failing to upgrade?

Due to a setting in the SolarWinds Information Service (SWIS) installer, SWIS may fail to upgrade as required for all Orion NPM users. The following procedure addresses this issue.

To correct a SolarWinds Information Service upgrade failure:

Log in to the server hosting your installation of Orion NPM.
Note: If at all possible, log in as the user who originally installed Orion NPM version 9.5.
Upgrade to Orion NPM version 9.5.1.
Notes:
- Orion NPM version 9.5.1 is available in the SolarWinds Customer Portal.
- For more information about upgrading Orion NPM, see "Upgrading Orion Network Performance Monitor" in the Orion Network Performance Monitor Administrator Guide.

Upgrading to Orion NPM 9.5.1 should fully address a SWIS upgrade failure. If, however, SWIS has not upgraded after an upgrade to Orion NPM 9.5.1

Log in to the server hosting your installation of Orion NPM.
Note: If at all possible, log in as the user who originally installed Orion NPM version 9.5.
Click Start > Control Panel > Add or Remove Programs.
Confirm whether or not SolarWinds Information Service v2.0 is listed.
If SolarWinds Information Service v2.0 is not listed, complete the following steps:
1. If SolarWinds Information Service v2.1 is listed, uninstall it before proceeding.
2. Open the SolarWinds\Installers folder.
  Note: The default location is volume:\Documents and Settings\All Users\Application Data\SolarWinds\Installers.
3. Execute InformationService.msi.
4. Click Next on the SolarWinds Information Service v2.0 Setup Welcome window.
5. Check I accept the terms in the License Agreement, and then click Next.
6. Click an appropriate setup type.
  Note: For most users, SolarWinds recommends the Typical setup type.
7. Click Install.
8. Click Finish when the setup wizard completes.

To quickly view updates to this article in the future, bookmark this page. Or search "Why is the SolarWinds Information Service (SWIS) failing to upgrade?" in the Orion Network Performance Monitor (NPM) Knowledge Base at SolarWinds Support.

This article applies to:
Orion Network Performance Monitor version 9.5 and higher

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