SolarWinds Knowledge Base

Category » Network Peformance Monitor (Toolset)

There were 40 articles found in this category:

1. Plotting method changes back to line after polling an interface
   The plotting method of a chart changes back to the default line setting once an interface is polled when using the Network Performance Monitor classic tool. This is a known issue. As a work-around, you can use the Workspace Studio Monitoring gadgets to create charts.
2. Node list no longer appears in Network Performance Monitor
   In order to resolve the issue, perform the following steps. 1. Download the ftp://ftp.solarwinds.net/support/NPM_Reg.zip. 2. Close the Network Performance Monitor. 3. Double-click on the file inside the downloaded zip file. 4. Accept the changes. 5. Open the Network Performance Monitor.
3. Error message: "Cannot load chart scaled Scaling.cfg. This file must exist in order for Network Performance Monitor to operate...." after upgrading to Toolset v9
   In order to correct this issue have the customer install Engineers Toolset v8 then uninstall Engineers Toolset v8 and say no to removing shared files. Be sure not to uninstall v9. Then have customer open up Network Performance Monitor.
4. Alerts for rebooted nodes are delayed
   This is typically a result of setting the Rediscover Nodes and Interfaces setting too high. We recommend decreasing this setting. To modify the setting, click on the Settings button, select the Polling tab, and modify the Rediscover Nodes and Interfaces setting. The default is 30 minutes.
5. Automatically publishing Network Performance Monitor charts to a web site
   The Engineer's Edition Network Performance Monitor does not automatically publish charts to the web. However, we do have a web-based performance monitoring software, the Orion Network Performance Monitor. You can preview a Live Demo of our Orion Network Performance Monitor at http://npm.solarwin ...
6. Can't add nodes to Network Performance Monitor
   Run a repair on the Microsoft.NET 2.0 framework. Go to add/remove programs, select Microsoft.NET framework 2.0, select change remove and then "Repair".
7. Changing the fast poll interval in Network Performance Monitor
   You can modify the Fast Poll Interval setting by performing the following steps: 1. Click on File. 2. Click on Advanced Settings. 3. Select the Node Warning Interval tab. 4. Adjust the scrollbar to suit your network's needs. The "Fast Poll" only occurs from the time NPM detects a problem thru th ...
8. Changing the web site logo background color to white
   This is fairly simple. You will want to navigate to the following directory: Inetpub\SolarWinds\NetPerfMon\Scripts You will want to rename the NetPerfMon.asp file to NetPerfMon-Black.asp. Then rename the NetPerfMon-WhiteLogo.asp to NetPerfMon.asp Then just refresh your website.
9. CPU utilization for Cisco devices are different in Network Performance Monitor than in Advanced CPU Load
   Advanced CPU Load will always use the cpmCPUTotal5min MIB for it statistics, whereas NetPerfMon will use cpmCPUTotal1min MIB when the Statistics collection interval is below 2 minutes, and the cpmCPUTotal5min when the collection interval is greater. cpmCPUTotal1min 1.3.6.1.4.1.9.9.109.1.1.1.1.4 ...
10. Devices that are up are reported as down or not responding in Network Performance Monitor
    The following are reasons why the Network Performance Monitor would report that the node is down when it is up: 1. The network is congested so the response time request times out before we receive a response from the device/node. 2. A device between the workstation running SolarWinds and the rep ...
11. Devices you can ping manually report down or 100% packet loss
    Some devices will only respond to pings of a certain size. In the Settings section under the Network tab, try changing the packet size. Usually even sized packets work best. If that does not resolve the issue, try packets of a really small size.
12. Error message: "Database is nearing its maximum capacity" while you are using Network Performance Monitor
    The Engineer's Edition Network Performance Monitor uses a Microsoft Access database. Access databases have an inherent file size limit of 2GB. Once your database reaches this size, the Network Perforance Monitor will no longer be able to store statistics. If you are monitoring a large network or ...
13. Error message: "Run Time error ‘339’ Component ‘SWLogo.ocx’ or one of its dependencies not correctly registered: a file is missing or invalid"
    To resolve this error, please find a file named SWLogo.ocx. It should be located in C:\Program Files\SolarWinds\Common. Select Open With Select Choose program from a list Click Browse or Other Browse to the System32 directory Select Regsvr32.exe Click Run or OK You should then receive a notifica ...
14. Error message: "Run Time Error 13 - Type Mismatch"
    This error occurs when the Regional Options are set to certain languages and the nightly maintenance schedule is changed. To resolve the issue you will need to perform the following steps. 1. Click on the Start button. 2. Select Run. 3. Type regedit into the text box and click OK. 4. Locate the ...
15. Error message: "Run-time error -2147217865 (80040e37) The Microsoft Jet database engine cannot find the input table or query 'Nodes'."
    Check to see if the database is being backed up at night. If so, the backup program may have 'file lock' turned on. In this instance, the Network Performance Monitor application is no longer able to access the database tables during the database backup and the error occurs.
16. In/out Average bps chart displays dots instead of lines
    If you only see dots, then you are viewing each poll versus an average. If you want to see the lines, then you will need to zoom out or decrease the sample rate.
17. Moving Network Performance Monitor to a new database while retaining node configurationsNode configuration such as IP.
    To do this you will need to make sure that you have backup the C:\Program Files\SolarWinds\Engineer's Toolset\Network-Monitor.cfg. To re-install this File to the new access database, place them in the same directory as the SolarWinds application was. To be able to see and us the data in this fil ...
18. Network Performance Monitor doesn't send email notifications or pages
    There are a number things that you can check : 1. Are all alerts enabled? You can verify this by clicking on Settings, selecting the Alerts tab, and ensuring that the "Temporarily disable sending of all Pages/Emails for all Alerts" is unchecked. 2. Is the specific alert you are monitoring enable ...
19. No data is shown for frame-relay sub-interfaces in Network Performance Monitor
    Version 5.2 of the SolarWinds Engineer's Edition added support for Windows 2000 SP3. This enhancement modified several programs in the SolarWinds Toolset and caused the above issue. This issue has been resolved. Simply follow the steps below. 1. Download the file SWNetPerfMon.cfg from ftp://ftp. ...
20. Receiving email alerts but not pager alerts from Network Performance Monitor
    This is typically the result of one of the following: 1. Most pagers require a valid Reply Address to be listed in order to receive the text alert. When you edit one of the alerts, check to make sure that there is a valid reply address listed on the "Email/Page Addresses" tab. 2. If a valid repl ...