SolarWinds Knowledge Base

Category » Installing, Migrating, Upgrading, Licensing (Toolset)

There were 35 articles found in this category:

1. I am seeing a licensing issue on my FIPS-enabled Orion, Toolset, or ipMonitor installation, and the License Manager utility is unable to repair it.
   Licensing issues related to enabling FIPS may arise on installations or during upgrades of more recent versions of Orion NPM, Orion modules, Toolset, and ipMonitor. This article provides criteria for diagnosing this type of licensing error with steps to correct it. FIPS-related licensing errors ...
2. What kind of SQL Server licensing does SolarWinds require?
   Disclaimer: The following is our interpretation of Microsoft's licensing guidance. Be aware that licensing terms may change and differ between versions. If you have any doubt about your Microsoft® SQL Server® licensing terms, contact Microsoft. You do not need to worry about Microsoft S ...
3. The Orion Web Console is loading slowly.
   Websites in IIS, like the Orion Web Console, may load slowly if your IIS server is processing excessive connections to external websites. To diagnose and fix connections your IIS server is making externally: Download Process Monitor, a Windows process monitoring tool from Windows Sysinternals. ...
4. How many Toolset licenses do I have?
   How can I find out how many Toolset licenses I have? Login to the customer portal with your SolarWinds ID and Password. Click License Management in the left-hand pane. Scroll down the License Management page to find the SolarWinds Engineer's Toolset information. The total licenses purchased and ...
5. How do I deactivate and move my current Toolset license?
   How do I deactivate my Toolset license? The following procedure deactivates currently installed licenses that can then be transferred to a new installation. To deactivate currently installed licenses: 1. Click Start > All Programs > SolarWinds > SolarWinds License Manager. Note: You m ...
6. How do I deactivate and move my current Toolset license?
   How do I deactivate my Toolset license? The following procedure deactivates currently installed licenses that can then be transferred to a new installation. To deactivate currently installed licenses: 1. Click Start > All Programs > SolarWinds > SolarWinds License Manager. Note: You m ...
7. Orion installer starts then exits quietly, without any error or crash report
   An Orion product installer may launch and then terminate quietly in any of the following situations: A policy restriction is in place. A certificate mismatch is encountered A SolarWinds certificate is designated as untrusted. Your Orion server (Windows Server 2003 or Windows XP) does not have ...
8. Why do I see evaluation messages when running a licensed version of Toolset?
   Evaluation messages may appear when Toolset is installed for one Windows user and then trying to launch tools with another Windows user account. To avoid this, install Toolset for All Users instead of one individual user. Applies to: Toolset v10.6
9. Error Message: "Product: SolarWinds Toolset v10.6. The application tried to modify a protected Windows registry key"
   If you see the following message in the Windows Event Log, complete the following procedure to resolve the issue. "Product: SolarWinds Toolset v10.6. The application tried to modify a protected Windows registry key" To resolve: Disable FIPS on the computer where Toolset is installed. Clear the ...
10. Moving or backing up SolarWinds Toolset
    To back up SolarWinds Toolset settings and history: Locate your SolarWinds Toolset program directory. Toolset VersionDirectory Version 2001 C:\Program Files\SolarWinds\200X Engineers Edition Version 5, 7, or 8 C:\Program Files\SolarWinds\Engineers Edition Version 9 or later C:\Program File ...
11. How Do I Use License Manager?
    A video has been created to help step people through moving a licensed product from one computer or server to another. You will stepped through parking a license, moving to another computer or server, and reusing the parked license on the new computer or server. http://www.solarwinds.com/resourc ...
12. Is there a way to delete the Security group from the Engineer’s Toolset and preserve this change after a reboot?
    The shortcut groups will be rebuilt anytime there is a licensing event. This includes the first usage after installing or any time the license changes but does not require a reboot. Ensure you have Toolset installed for all users and not for several single users as one user will not see any dele ...
13. Installing Toolset when it erroneously indicates maintenance is out of date
    If you see an error message that says "This installation cannot continue due to the maintenance associated with the installed license key has expired. Please login to the customer portal at http://www.solarwinds.com and obtain a new key.", complete the following procedure to resolve the licensi ...
14. SCP Server not upgraded when upgrading Toolset to 10.5
    SolarWinds applied some bug fixes in the SCP Server that is included with Toolset version 10.5. However, after upgrading from version 10.4 to 10.5, the SCP Server is not upgraded automatically. This can be verified by looking in Add/Remove Programs and reviewing the Support Information for the ...
15. Error message: "Error 1316.A network error occurred while attempting to read from the file <path>SolarWinds Standard Toolset.msi" when you try to upgrade Standard toolset 9.0.1 to Engineer's Toolset
    Uninstall Standard Toolset 9.0.1 and rerun Engineer's Toolset 9.0.1 installer.
16. Error message "-2, System Cannot Find the File Specified" when you try to use SolarWinds Toolset
    This is a .Net framework error. Go to Add/Remove programs, select .Net framework, and click Change/Remove. Try the repair option first; if that does not fix it, try uninstalling/reinstalling.
17. Error message "Unknown file in use" when you try to upgrade
    A file that the installer is trying to upgrade is in use, but it cannot get the name of the process that has it locked. Complete the following procedure to complete the installation. To complete the installation: Click Start > Run, type MSConfig, and then click OK In the general tab, click Se ...
18. Error message: ".dll in use" or ".exe in use" when you try to upgrade Toolset
    Be sure to exit the Toolset Launch Pad application from the System Tray on your workstation, then select Retry on the installation screen. The upgrade should then proceed.
19. Error message: "be sure to allow ActiveX controls in your browser" when you try to use the Orion NPM Web Console integration for Toolset v10 or later
    To manually install the ActiveX control: Open the security settings window for your browser Allow all security settings for ActiveX Controls. Ensure the Orion website is in the Trusted group. Open the browser and manually download the SWToolset.exe using the following procedure. Browse to htt ...
20. Generating license key for Toolset 2002
    The link below will guide you step by step through the process of generating a key for the 2002 Toolset. CLICK HERE for assistance on generating a key