SolarWinds Knowledge Base

Category » SolarWinds User Device Tracker

There were 95 articles found in this category:

1. How does SolarWinds recognize locales and other regional settings?
   With the release of SolarWinds NPM 10.3 on Orion Platform 2012.1, SolarWinds provides localized network management. You can now view your web console and all data contained therein in your local language. This article provides some additional information about this localized release of SolarWin ...
2. What browsers are supported for use with the Orion Web Console?
   The following browsers are supported for the Orion Web Console. Orion Core 2011.2.X Orion Core 2011.1.X Orion Core 2010.2.X Orion Core 2010.1.X Internet Explorer 9 ✔ ✖ ✖ ✖ Internet Explorer 8 ✔ ✔ ✖ ✖ Internet Explorer 7 ✔ ...
3. How to upgrade SolarWinds Orion products
   SolarWinds Orion modules and standalone products are compatible with the specific versions of SolarWinds Orion Network Performance Monitor (NPM) shown in the following tables. Standalone products do not require any other SolarWinds products to be installed. To upgrade from earlier versions of O ...
4. SNMP on Cisco Nexus 5000: libcmd() Process Has Memory Leak
   snmp memory leak associated with libcmd() Symptom: The process libcmd has a memory leak and is increasing in memory. Timeouts can be seen when the Nexus 5000 is snmp polled from a network management server. Conditions: Nexus 5000 switch enabled for snmp and the BRIDGE-MIB is being snmp polle ...
5. Enabling audible alerts (Play a Sound action) on Windows Server 2008
   Due to restrictions on Windows service applications, the Play a Sound action is not available to SolarWinds installations on either Windows 7 or Windows Server 2008 and higher. The following procedure provides a workaround to give you audible alerts. To configure a play sound action for an adva ...
6. Considerations for changing locales (Upgrading to NPM 10.3 and Orion Platform 2012.1)
   Please consider the following when upgrading your current SolarWinds Orion installation to a localized version based on SolarWinds Platform version 2012.1. and higher: Issue: Direct upgrades from SolarWinds Orion NPM version 10.2.X and older (English) to SolarWinds Orion NPM version 10.3 (Jap ...
7. SolarWinds and ASP.NET applications (WSUS, OWA, SharePoint)
   Generally, SolarWinds recommends against running WSUS, OWA (Outlook Web Access/App), SharePoint or other ASP.NET applications on your Orion server, as other ASP.NET applications may require additional security affecting the anonymous user. However, if the correct compression scheme is enabled, W ...
8. CPU Load and Memory is reporting incorrectly for H3C devices
   Issue: CPU Load and Memory data are displaying incorrectly in the web console for H3C devices. Description: SolarWinds Orion sums all non-zero polled values for all CPUs on monitored H3C devices, in accordance with the methodology provided in the H3C article, "Configuration Examples for Displayi ...
9. How do I install East Asian language files?
   Installations of SolarWinds NPM 10.3 and higher and newer SolarWinds installations using Orion Platform 2012.1 and higher support East Asian locales. Microsoft's East Asian Language Pack is required to view locale-specific information in SolarWinds installations on operating systems using East ...
10. What kind of SQL Server licensing does SolarWinds require?
    Disclaimer: The following is our interpretation of Microsoft's licensing guidance. Be aware that licensing terms may change and differ between versions. If you have any doubt about your Microsoft® SQL Server® licensing terms, contact Microsoft. You do not need to worry about Microsoft S ...
11. Grouping criteria are not available when creating dependencies
    Issue: Grouping criteria are not available when creating dependencies on servers using unsupported operating system locales. Description As of the release of SolarWinds Orion Platform version 2012.1, released with Orion NPM version 10.3, the following browser locales are supported: English Germ ...
12. Local character set is not displaying in a localized SolarWinds Orion installation
    Issue: Locale-specific characters are not displaying in a localized installation of SolarWinds Orion. Resolution: If you are using Google Chrome to view your web console, you may need to configure the browser display language, as indicated in the following steps: Click Customize and control Goo ...
13. No User Data Retrieved Via WMI (Windows Server 2003)
    Issue: If you are running UDT on Windows Server 2003, and setup WMI retrieval of user data from a Active Directory domain controller outside of the local UDT server's domain, and using an account with limited permissions, UDT is able to connect to the remote AD controller but does not retrieve u ...
14. I am seeing a warning about the size of my Syslog table
    stub article for "your Syslog is too big" event FB125634
15. No Endpoint Information is Shown in UDT
    Issue: When using SNMPv3 credentials to poll devices (any vendor, any model) UDT does not show any endpoint information. Solution: For each VLAN on the device add the VLAN context to the view group. Sample Commands: Snmp-server group <groupName> v3 <auth|noauth> context vlan-<VLAN ...
16. SolarWinds Orion products do not currently support Microsoft SQL Server 2012
    Issue: SolarWinds Orion products do not currently support Microsoft SQL Server 2012 Description: A number of features found in currently supported versions of Microsoft SQL Server are no longer included in Microsoft SQL Server 2012. As a result, SolarWinds neither recommends nor supports the use ...
17. CPU usage is reporting incorrectly for Linux servers using Net-SNMP
    Issue: CPU usage is reporting incorrectly for Linux servers using Net-SNMP Resolution: This issue has been experienced when monitoring Linux servers using Net-SNMP versions 4.0 through 5.7. These versions of Net-SNMP do not properly handle counter rollovers for the ssCpuRawIdle OID. For more inf ...
18. Installation Error: "Error 1316. A network error occurred while attempting to read from the file ..\SSCERuntime-ENU.msi".
    Issue: Installation Error: "Error 1316. A network error occurred while attempting to read from the file Path\SSCERuntime-ENU.msi". This error may occur when installing a SolarWinds Orion product if any of the following versions of SQL Server are already installed on your SolarWinds server: Note: ...
19. Alerts are not firing after upgrade to NPM 10.2.X
    Issue: Advanced Alerts are not firing after upgrading to NPM version 10.2.X Resolution: If alerts are not firing as intended, confirm the following: The configured period of operation for the alert is correct. In some cases, the default time period may be configured as 12:00 AM to 12:00 AM, whi ...
20. Microsoft Message Queue Fills Directory with Orphaned Files
    Issue: When there are a specific number messages in the queue, the MQ software sends them to a file in C:\Windows\System32\MSMQ\Storage Directory. Files accumulate until the directory exceeds its limit (1GB by default). Solution: Create a batch file that deletes all files from the MSMQ storag ...