SolarWinds Knowledge Base

Category » SolarWinds Storage Manager

There were 24 articles found in this category:

1. STM Report Schedule page displays characters in the recipient available list
   Problem: When selecting email recipients for a scheduled report, the recipients list displays unusual characters. Resolution: Delete the user ID associated with the characters. You will then have to create another User ID.
2. What kind of SQL Server licensing does SolarWinds require?
   Disclaimer: The following is our interpretation of Microsoft's licensing guidance. Be aware that licensing terms may change and differ between versions. If you have any doubt about your Microsoft® SQL Server® licensing terms, contact Microsoft. You do not need to worry about Microsoft S ...
3. Current Storage Manager and Profiler agent downloads
   After installing the Storage Manager or Profiler Server components, you then need to download and install Agents. The agents provide the framework to gather storage, server performance, and file analysis information from resources (both local and remote) and transmits the data back to your serv ...
4. Microsoft Message Queue Fills Directory with Orphaned Files
   Issue: When there are a specific number messages in the queue, the MQ software sends them to a file in C:\Windows\System32\MSMQ\Storage Directory. Files accumulate until the directory exceeds its limit (1GB by default). Solution: Create a batch file that deletes all files from the MSMQ storag ...
5. STM 32- bit to 64-bit license Migration Utility
   Problem: After upgrading STM, previous activated licenses do not display on the License Manager Page. Solution: Users who are upgrading STM from a 32-bit Windows to a 64-bit Windows installation may need to run the migration utility to migrate the STM license info. This applies to STM versions ...
6. When saving the Assign Remote Shares list the error "error: "java.lang.IllegalStateException: Post too large" displays.
   Problem: When saving my Assign Remote Shares list I get the "error: "java.lang.IllegalStateException: Post too large". Resolution: 1. Open the server.xml file. 2. In the HTTPConnector tag: change the maxPostSize to ="0".
7. Unable to add Syncsort BEX device to STM
   Background: Syncsort BEX is no longer listed in the dropdown box for adding devices by default. Resolution: 1. Run the following query to add the BEX device to the drop down list. insert into agent_types (AgentTypeId, AgentName, RTUTypeId, RtuTypeName, OSCategoryId, CollectionModeId, policyClas ...
8. Enabling Backup Exec job logs to report directory information
   To Enable Backup Exec job logs to report Directory information, complete the following steps. 1. In Backup Exec, go to Tools >> Options >> Job Logs. 2. Next, select Summary information, directories, files, and file details.
9. Replacing the Logo on the Storage Manager website
   In Storage Manager version 5.1 you can change the website logo to your company's logo. Steps to change the banner image: 1. Navigate to \Program Files\SolarWinds\Storage Manager Server\webapps\ROOT\images\Main_header.png 2. Replace the Main_header.png with an image file of the same size. 360 x ...
10. Creating additional MySQL accounts from the root account
    How to create additional accounts in mysql to access the storage manager database. Steps to complete: 1. Enable remote access to MySQL: 2. Navigate to /mysql/bin 3. Next, you need to give the admin user the permission to add the new user you need (replace solarwinds with your current database p ...
11. Profiler/Storage Manager agents not shutting down in a timely manner
    Issue: In some cases, the Profiler/STM agent may exceed the Windows default timeout of 20000 milliseconds (20 seconds) to perform service shutdown. Suggested Workaround: The recommended value to ensure a timely shutdown of the agent is to increase the default value of 20000 milliseconds to 800 ...
12. Symantec Endpoint Update 158 Blocks SNMP
    ISSUE: Symantec Endpoint Protection (SEP) security update #158 released 04 October, 2011 contains an update that blocks the execution of SNMP GetBulk operations. SolarWinds products rely heavily on the ability to retrieve SNMP data using GetBulk. This update has been reported to impact ICMP as w ...
13. Antivirus scans causing data corruption issues
    Issue: Antivirus applications, such as McAfee and Microsoft Forefront can cause data corruption issues, resulting in numerous re-try attempts and discrepancies in data. Suggested Workaround: Create exclusion rules for the following directories and file types for your Profiler and or Storage ...
14. Time stamps are not being updated on multiple Netapp devices.
    Problem: When clicking on the "NAS Shares" tab, the time stamps are not being updated on multiple Netapp devices. Suggested Troubleshooting Steps: Verify that the remote share assignments are included in the agent module configuration. Steps to Verify: Click Settings > Assign Remote Shares ...
15. How do I reconfigure the webserver port in Storage Manager/ Profiler?
    1. In the ProfilerInstallDir> conf edit the server.xml file. 2. Change the port parameter in the tag to the new port value. 3. Restart the webserver. For Storage Manager the Install Directory can be found-StorageManager Install Directory. For example: C:\Program Files\SolarWinds\Storag ...
16. Storage Manager: Adding a remote share to publish scheduled reports
    Adding a remote share to publish scheduled reports: IMPORTANT NOTE: The SolarWinds Storage Manager Web Services service will need to be running under a domain user that has local admin rights on the STM/Profiler Server, as well as, write permissions to the share you enter. 1. Edit the schedul ...
17. Changing the default settings for the Disk Usage Rule.
    Problem: We continually receive errors for the default "Disk Usage Rule." The default value is set at 80% but we would like to change that to 90 or 95% to trigger the critical error. Solution: 1. Click on the Settings > Rule & Alerting > All Rules. 2. Select the rule for Default Rule - ...
18. How to change Backup Exec GUI language settings for troubleshooting purposes.
    Problem How to change Backup Exec GUI language settings for troubleshooting purposes. Solution 1. Open the Registry Editor by running regedit from the Start | Run window Warning: Incorrect use of the Windows Registry Editor can have disastrous results on a server operating system. Great ca ...
19. How to change the default website timeout setting.
    The default is set to 30min. To change it, edit this xml file: \webapps\ROOT\WEB-INF\web.xml Look for 30 And change it to the duration you desire (in minutes). This applies to both Profiler and Storage Manager installations.
20. Modules are displaying the error "Offline – Could not find class com.tek-tools.utils.OSUtils".
    Beginning with Storage Manager version 5, some modules have been retired. The modules consist of: (mod.sys.perf.collect, mod.sys.backup.acsls.acsls, mod.sys.perf.nrmhealth.Nrmhealth, and mod.sys.support.Support). When you push the upgrade to the agents, some modules will display "Offline &ndash ...