SolarWinds Knowledge Base

Category » Orion Network Configuration Manager (NCM, formerly Cirrus)

There were 269 articles found in this category:

1. How To Download Latest Version of SolarWinds Products
   You can download the latest versions/hot fixes/service packs for your licensed SolrWinds products from the Customer Portal, by following the instructions given below: Using your SolarWinds Customer ID and Password, log in to the SolarWinds Customer Portal. You can find all the available produc ...
2. The web console may become vulnerable when nonexistent web objects are requested
   Issue: If a requested web object does not exist on your SolarWinds server, IIS may provide a detailed error report that includes the physical location corresponding to the requested URL. Resolution: The best way to close this vulnerability is to edit the SolarWinds web.config file, as indicated ...
3. Compatibility of SolarWinds Orion Products for Installation and Upgrade
   SolarWinds Orion modules and standalone products are compatible with the specific versions of SolarWinds Orion Network Performance Monitor (NPM) shown in the following tables. Standalone products do not require any other SolarWinds products to be installed. To upgrade from earlier versions of O ...
4. How to use SolarWinds Query Language (SWQL)
   What is SWQL? Semantic Web Query Language (SWQL) is a proprietary, read-only subset of SQL. Similar to SQL, you can use SWQL to query your SolarWinds database for specific network information. The following guide provides examples of SWQL syntax and valid SWQL queries. Common SQL Constructs Supp ...
5. How do I ensure a FIPS-compliant SolarWinds installation?
   Issue: A SolarWinds FIPS Compliance Check has failed. Resolution If a SolarWinds FIPS Compliance Check has failed you have the following options to ensure a successful SolarWinds installation: If FIPS-compliance is not a requirement, you can disable FIPS using the SolarWinds FIPS 140-2 Manager, ...
6. Minimum Requirements for SolarWinds Orion Platform
   The following links provide minimum requirements for SolarWinds products on the Orion platform. For more information, see the Administrator Guide, available on the SolarWinds Documentation page, for your specific product. Product Requirements Orion Platform Orion Requirements Orion Network ...
7. How do I enable FIPS?
   SolarWinds has developed the FIPS 140-2 Manager to direct you in configuring your SolarWinds software for FIPS 140-2 compliance. To configure a FIPS-compliant SolarWinds installation: Configure the server on which you have installed your SolarWinds software for FIPS compliance. For more inform ...
8. How does SolarWinds recognize locales and other regional settings?
   With the release of SolarWinds NPM 10.3 on Orion Platform 2012.1, SolarWinds provides localized network management. You can now view your web console and all data contained therein in your local language. This article provides some additional information about this localized release of SolarWin ...
9. What is FIPS 140-2?
   FIPS (Federal Information Processing Standard) is a cryptographic standard developed by the U.S. government to certify the security of both software and hardware. FIPS 140-2 is the most recent version of the FIPS standard. For more information about FIPS 140-2, see "Nexus FIPS140-2 Crypto Modul ...
10. Critical index fragmentation detected during database maintenance
    The following event is generated when a database maintenance task detects highly fragmented database indexes: Critical index fragmentation detected during database maintenance Highly fragmented indexes can significantly decrease database performance. For this reason, to ensure optimal performan ...
11. SQL Error: The conversion of a varchar data type to a datetime data type resulted in an out-of-range value.
    This error is typically due to the way different languages represent and parse dates in SQL Server. If English is set as your default language, SQL Server expects dates in MM/DD/YYYY format. Other languages may expect DD/MM/YYYY format. SQL Server will throw this error in the event of a mismatc ...
12. Moving Jobs to an Additional Poller
    Issue: When you install an additional poller, and move node(s) from the main NCM poller to the additional poller, the jobs related to the node(s) do not automatically move to the additional poller. Solution: You must also manually move the jobs related to node(s) managed with the additional poll ...
13. Traps Troubleshooting
    Changing the Traps Receiving Port If you want to change the port for receiving Traps, open the file SWTrapService.exe.config with a text editor and provide the new port number in the value field of the following line: <add key="TrapPort" value"162" /> Note: The default location for SWTrapS ...
14. What kind of SQL Server licensing does SolarWinds require?
    Disclaimer: The following is our interpretation of Microsoft's licensing guidance. Be aware that licensing terms may change and differ between versions. If you have any doubt about your Microsoft® SQL Server® licensing terms, contact Microsoft. You do not need to worry about Microsoft S ...
15. Orion is Locking Me Out of Active Directory
    Issue: If you are being locked out of Active Directory while working in Orion products, Orion may be repeatedly trying to log in to Active Directory using expired or mistyped credentials. This situation can also lock real people out of their Active Directory accounts. Creating a dedicated Orion ...
16. Microsoft Security Bulletin: Remote code execution vulnerability in Windows Common Controls
    Issue: Microsoft has released a critical security bulletin. "Microsoft Security Bulletin MS12-027" addresses a vulnerability in Windows Common Controls that could permit remotely executed code. Specifically, the vulnerable file is mscomctl.OCX, located by default in C:\Windows\SysWOW64\. From th ...
17. How do I renew a license when maintenance has expired?
    If your license has expired, you should submit a ticket with SolarWinds Customer Service to renew it. For more information about renewing your SolarWinds license, see the Product Maintenance Renewals page at solarwinds.com.
18. Unexpected Website Error - NCM Settings view
    Issue: Instead of loading the NCM Settings view, the web console is reporting the following error: Unexpected Website Error The resource object with classname 'NPMWebContent' and key 'NPMSITEMAPDATA_VB0_8' was not found Resolution: This specific error has been reported in environments where So ...
19. I am unable to export web console graphs or charts to .xls or .html
    Issue: I am unable to export web console graphs or charts to .xls or .html. Resolution: If your SolarWinds web console and the server on which you have installed SolarWinds NPM are separated by a NAT WAN, attempts to export web console graphs or charts to .xls or .html may fail because you are u ...
20. I am having a problem in the Configuration Wizard.
    The issues listed in this article have been encountered while completing the Configuration Wizard. When available, a resolution or workaround is provided. If the problem you are having is not addressed in this article, please submit a technical support ticket. Issue: While completing the Conf ...