Problems after reinstalling or upgrading Kiwi CatTools to my system.
Symptoms After reinstalling Kiwi CatTools to your system or upgrading to a later version release, you may encounter one of the following problems: "Enable capture mode" from the File menu does not save a debug log file to disk "ActiveX Error 429" issues "Error number 0:" issues The ...
- TFTP server upgrade
Kiwi Enterprises Security Advisory: Tuesday 13th February 2007. A security flaw in the Kiwi CatTools TFTP server component (KiwiTFTP.dll) was recently brought to our attention. For more information see: http://www.securityfocus.com/archive/1/459500 The flaw allowed access via the TFTP server ...
- Problems running Kiwi CatTools on Windows Vista
Currently Kiwi CatTools will only run on Windows Vista if installed as an application. When installed as a service on Vista, the GUI will no longer interact with the desktop like it did on XP/2K. Windows Vista has changed the security model for services and stops any service from interacting wi ...
- The Kiwi CatTools client won't start
Symptoms The Kiwi CatTools service fails to start. You may see the following errors in the Infolog file: "Problem starting CatTools_Client instance #1. Error:-2147024703: Automation error%1 is not a valid Win32 application" or... "Thread check failed. CatTools_Client is not running""Client th ...
- CatTools Kiwi mailer service stops running after period of time
Symptoms The Kiwi mailer service stops running after a period of time. Messages are still appended to the queue but not sent out. By then running the application in Standard Mode, the mail queue restarts and messages begin sending again. Reason A message in the mail queue has failed to ...
- SMTP server did not acknowledge message before timeout
Symptoms The Kiwi mailer service stops running after a period of time. Messages are still appended to the queue but not sent out. By then running the application in Standard Mode, the mail queue restarts and messages begin sending again. Infolog records Priority 1 error: "Mail error: [ ...
- -2147217887 when adding/editing a device or activity on Windows 2000 Server system.
Symptoms Upon adding or editing a device or activity to Kiwi CatTools running on a Windows 2000 Server system, you receive an error message stating the following: Device: "CatDBDeviceSave error #-2147217887:Update or CancelUpdate without AddNew or Edit." Activity: "Error Number: -2147217 ...
- Kiwi CatTools application fails to run
Symptoms When trying to run the application, no interface is displayed after the Kiwi Enterprises splash screen disappears. The application (CatTools.exe) appears to be running in the task manager for a few seconds then stops and nothing else happens. Reason It is most likely that t ...
- Get functionality added to a device
If you are using CatTools and find that a particular device type does not perform a function or run one of our predefined activities that you need it to then please let us know and we will work with you to update the script and include the functionality you need. You may ask, "why wasn't suppo ...
- Upgrading to Version 3.2.0 or later
In version 3.2.0 released on the 9th of November 2006 changes were made to scripts that broke backward compatibility. This change was made as part of a CatTools wide renaming process that standardised activity and function names. The purpose of which was to make using, developing and supportin ...
- Get support for your device added to CatTools
If your device is not in the list of CatTools supported device types and is not covered by one of the CatTools generic scripts then don't worry. Support for new devices is being added and improved all the time. From CatTools v3.3.2, there is now a facility to create your own custom device scrip ...
- Where did my Edit screen go?
There was a known bug in CatTools which could result in the edit screen seemingly not opening when the Add or Edit buttons were clicked. In fact the windows were opening but were doing so off screen. This bug typically affected multi monitor displays or multi user environments and occurred ...
- Apply large code changes to a device
The General.Enter Command and General.Modify Config activities limit input to 10,000 chars. If you need to apply larger changes to a device than this you can use the Read from a file option. To do this you would create a txt file containing the commands you wish to pass to the device. Then on ...
- Change passwords on multiple Cisco devices at once.
One of the great benefits of using CatTools is its ability to roll out changes to multiple devices at once. A typical example of this would be to change the passwords of all of your network devices on a regular basis. There are several ways in which to make multiple device changes like this: To ...
- The TFTP server will not start
There are two relatively common problems that can occur to prevent the Kiwi CatTools TFTP server from starting. 1 - TFTP Server failed to start. Port 69 in use by another TFTP server. Only one application can listen on a network port at any one time. Some other application is running on the co ...
- How do I change my password?
To change your password to something more memorable, click on the "Change Password" option in the top right-hand corner of the Reseller purchase page. In the 'Change Password' box provided: 1. Enter a new password 2. Confirm your new password, by entering it again 3. Click the 'Submit' butt ...
- How many Kiwi CatTools licenses do I need to purchase?
The license applies to the number of computers that you have Kiwi CatTools installed on. The managed devices can be anywhere, so do not have to reside in the same building or at the same site. Therefore, if you have installed Kiwi CatTools on a single system, you will only require a single lic ...
- How the product version numbering works
The software version number is divided into 3 parts: version, release and revision. For example: version 7.2.35 = version 7, release 2, revision 35 version = version number of the software release = number of releases of the software, within the version ...
- 70 Permission denied (starting client threads)
Symptoms Error: "Problem starting CatTools_Client instance #1. Error:70: Permission denied" in the InfoLog Reason The user running Kiwi CatTools doesn't have enough permission to launch the CatTools_Client DCOM component. Resolution We recommend you try the following... Run the program " ...
- What is a Company Global license?
A separate license (serial number) is normally required for each system that the software product is installed on. Using a Company Global license gives the license holder the authority to install and register the software product on as many systems as required, at all physical company sites ...
