What kind of SQL Server licensing does SolarWinds require?
Disclaimer: The following is our interpretation of Microsoft's licensing guidance. Be aware that licensing terms may change and differ between versions. If you have any doubt about your Microsoft® SQL Server® licensing terms, contact Microsoft. You do not need to worry about Microsoft S ...
- How many Kiwi CatTools licenses do I need to purchase?
The license applies to the number of computers that you have Kiwi CatTools installed on. The managed devices can be anywhere, so they do not have to reside in the same building or at the same site.
- Microsoft Message Queue Fills Directory with Orphaned Files
Issue: When there are a specific number messages in the queue, the MQ software sends them to a file in C:\Windows\System32\MSMQ\Storage Directory. Files accumulate until the directory exceeds its limit (1GB by default). Solution: Create a batch file that deletes all files from the MSMQ storag ...
- CatTools v3.6 reports no change in configuration when there is actually is a change.
Issue: CatTools v3.6 runs fine except when comparing running configurations. You receive a report that there is no change in configuration when there actually is one. A new file caching feature that has been implemented within Server 2008R2 and Windows 7 can cause Config changes to not be detect ...
- CatTools is unable to backup FortiGate system
Issue: CatTools is unable to backup the FortiGate system after updating the operating system to MR3 Patch1. Resolution: This is a known issue in this operating system version where the CLI command, Show, might not work when an administrator is associated with a customized profile. This issue is ...
- What is a Company Site license?
A separate license (serial number) is normally required for each system that the software product is installed on. Using a Company Site license gives the license holder the authority to install and register the software product on up to 25 systems within one physical company site or building.
- CatTools and Juniper Netscreen Firewall issue.
Issue: When running Kiwi CatTool's Device.Backup.Running Config with the command, get conf, on a Juniper Netscreen Firewall, the process stops at the end of a page before the paging prompt, --- more ---. Resolution: Send the command, set console page 0, to deactivate the paging prompt before ge ...
- Export devices with unencrypted passwords using CatTools.
To export devices with unencrypted passwords using CatTools, perform the following steps: Open the following file within notepad: \CatTools3\KiwiCatTools-Settings.ini Within the [Properties] section, add the following line: Encryption=0 Save the file. Close then reopen CatTools Manager. Export ...
- Move CatTools to another computer
The following steps should be taken to move your copy of CatTools to another computer without losing your existing data; Copy everything from the CatTools folder on your old machine to the same relative path on the new machine. Run the CatTools setup program and install to this same loca ...
- Error: Connect failed: 30002: Please set your login for selected protocol.
Scenario: You try to backup your Cisco router using Kiwi Cattools and it works fine with Telnet. If you disable Telnet and enable SSH, you are able to connect to the router using the credentials in the device properties, but when you try to backup using the Kiwi software, the following error ap ...
- Kiwi Syslog Server login accounts.
There are only the five internal accounts with Kiwi and they cannot be linked to external accounts. If you have a large number of users who want to view Syslog, you should consider using SolarWinds' Orion NPM.
- Reverting from Cat Tools Professional to the Free Edition.
Issue: You get a message similar to the following when trying to revert from the Professional Edition of Cat Tools to the Free Edition: Warning! Your current software maintenance plan is not valid for this version. Please purchase a software maintenance plan extension, or install an older versio ...
- Error message reports that system debuggers are active.
Issue: When launching Cat Tools, you get the following error message: "For security purposes, this program will not run while system debuggers are active. Please remove or disable the system debugger before trying to run this program again." Cause: At times, a program may come across an unexpect ...
- Some Devices Are Not Backed-up in Scheduled Job
Explanation: By default the available threads for performing backup is set to the maximum. Depending on the resources on your system, or your firewell settings, using maximum threads can lead to timeouts for some backup operations; this appears in results as some random set of devices failing to ...
- Performance Slow on VMs
Explanation: Since CatTools waits for all physical CPUs to become free before processing, if you have more than 1 vCPU on a VM, you may notice a slowing down of CatTools operations. vCPU's each map onto what VMware calls a hardware execution context. VMware treats each logical core in a multi-co ...
- How can I reduce the growth of the database for the Kiwi CatTools?
Issue: Every time an activity is run, the ActivityLog table in the database is updated with the run status of the activity. Over time this can cause the database to grow to quite a large size and make the loading of the Manager interface or refreshing of the Manager interface very slow after an ...
- Technical Support
Need More Information? Please open a ticket if you require further assistance. Click this link http://www.solarwinds.com/support/ticket/ to Open a Ticket. The comment box below is not for creating support tickets.
- Why can't I uncheck Info Log in Kiwi CatTools Setup?
It is not possible to disable the Info Log when CatTools is running as a service because communications between the service and user interface must be logged. Applies to: Kiwi CatTools v3.0 Kiwi CatTools v3.1 Kiwi CatTools v3.2 Kiwi CatTools v3.3 Kiwi CatTools v3.4 Kiwi CatTools v3.5 Kiwi CatToo ...
- How to capture a memory dump
If a process appears to have a memory leak, you will need to capture a memory dump to confirm the leak. The following procedure provides the steps required to capture a memory dump. To capture a memory dump: Determine the process ID (PID), as indicated in the following steps: Open Task Manage ...
- Kiwi CatTools and Kiwi Syslog Manager will not start
Resolition: Set the application compatibility on the shortcut for Syslogd_Manager.exe to "Windows 2008 Service Pack 1".
